Product News

We're reaching out to notify you of a change we made on 8/13/2025 that might be impacting you.

Production Release August 13, 2025

• Disable all Functionality Except Notes on the Order Detail Page Until the Provider Accepts the Order: We resolved an issue where a Provider User was able to upload documents to an order that had not yet been accepted by them. Going forward, the only action a Provider may take before Accepting or Declining an order is to send a Note to the Lender in case there is a question. All other functionality has been disabled.

You are Impacted If

You are a Title or Settlement Provider who logs directly into Order Management to Accept and process your orders.

The Issue Is

The hyperlink to view all documents uploaded to the order by the Lender (All Docs) is not visible until you click the Accept button. This might be an issue for you if you require information from the Lender documents to create the order in your system, including your Reference Number.

Workaround

1. Accept the order by clicking the Accept button

2. Enter a placeholder File Id

3. When ready, edit the File Id by clicking the Edit button next to the Title Id field

Resolution

The All Docs hyperlink will be visible again without having to Accept the order as part of our September 3 Production Release.

Your patience and understanding are greatly appreciated as we continue partnering to improve the platform.

Please do not hesitate to contact your Client Success Manager with any questions.

Order Management Support: ordersupport@closing.com | 866-256-7464