Product Release Notes

Important Notice: Upcoming Transaction Fee & Billing Updates

On January 28, 2026, Cotality distributed a formal notification outlining upcoming provider-paid transaction fee increases and aligned billing triggers that will take effect on April 1, 2026.

Providers who should have received this information but did not are encouraged to contact the Customer Experience team for the notice and to be added to the reminder list. Organizations are asked to share this announcement with relevant internal teams.

Introduction

The Order Management Production release scheduled for Wednesday, March 4 includes several key updates. Production deployment will begin at 10:00 PM CDT and is expected to conclude by 4:00 AM CDT. During this deployment window, intermittent connectivity issues may occur; users should wait 5-10 minutes before retrying.

Issue Resolutions

• Duplicate SendMessage_WebRequest for Appraisal XML and PDF (17367): The system was sending duplicate appraisal messages to lenders when both XML and PDF appraisal files existed for the same order. A flag was added to prevent the system from sending a duplicate appraisal if one has already been sent for the order.

• Erroneous Duplicate Order Error (17597): Users received duplicate order errors when placing Closing Only orders after Title Only orders for the same loan. The system now recognizes either the Global Product Name or Global Product Enumeration when evaluating valid product combinations. Additional logging captures how product values are transmitted.

• Encompass Script Error – Invalid character (17979): A special character handling flaw blocked Title Order Entry Page loading. The issue was corrected to allow successful page loading.

Contact Information

Clients can reach the Cotality CX Team at ordersupport@closing.com or 866-256-7464.