UAT/SIT Release

The Order Management UAT and SIT releases scheduled for the week of August 4th include several key updates. Below are the details of what's included in this release and how it supports our ongoing efforts to improve system performance and user experience.

UAT deployment will begin on Monday, August 4 at 11:00 AM CDT and is expected to conclude by 1:00 PM CDT.

SIT deployment will begin on Wednesday, August 6 at 4:00 PM CDT and is expected to conclude by 6:00 PM CDT.

During this deployment window, you may experience intermittent connectivity issues. If so, please wait 5-10 minutes and then try again.

We continue our commitment to improving Order Management with new enhancements, performance improvements, and issue resolutions that provide a better experience for our users. This release includes platform enhancements and issue resolutions to streamline operations and enhance usability.

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Platform Enhancements

• Create New Loan Program Code of CES-NOO and Add it to the Client Admin Screen: We added a new Loan Program Code of 'CES-NOO'. This option is now available in the dropdown in the Title Order Entry Page and can also be sent to Order Management via API.

• Disable all Functionality Except Notes on the Order Detail Page Until the Provider Accepts the Order: We resolved an issue where a Provider User was able to upload documents to an order that had not yet been accepted by them. Going forward, the only action a Provider may take before Accepting or Declining an order is to send a Note to the Lender in case there is a question. All other functionality has been disabled.

User Experience Improvements

• Add Edit Functionality to Allow Provider to Update Their Title ID: We improved the ability for Title Providers to update their file numbers by adding an edit function to the Title ID field. Providers can now click on the edit icon and edit their Title ID directly.

Issue Resolutions

• Agent Phone Number Not Truncating: We solved an issue where Order Management was not truncating the agent phone number sent in the title order API. The system has been updated to correctly truncate agent phone numbers to 10 characters, ensuring proper display and functionality in the UI.

• Refinance Type Not Mapped Outbound to Provider: This fix addresses an issue where Order Management was not sending the refinance type to the Title Provider. The system now stores the RefinanceType ID in the database upon order receipt, ensuring the refinance type is included in the data sent to the Title Provider.

• OrderUpdateMessage – Incorrect RefID Mapping: We resolved an issue in the Title OrderUpdateMessage where the RefID was incorrectly mapped to the OM Ref ID. This element is now populated with the title provider's transaction number (displayed as the Title ID on the Order Details page).

Please do not hesitate to contact your Client Success Manager with any questions. You can also reach out to CoreLogic Support at ordersupport@closing.com or 866-256-7464.

Order Management Support Weekdays: 6 a.m. – 5 p.m. PST 866-256-7464 ordersupport@closing.com