UAT Release

The Order Management UAT and SIT releases scheduled for the week of July 14 include several key updates. Below are the details of what's included in this release and how it supports our ongoing efforts to improve system performance and user experience.

Please note, to enhance our testing validation and remediation processes going forward, User Acceptance Testing (UAT) and System Integration Testing (SIT) deployments will be separated. A new calendar will be published that outlines our new release schedule.

UAT deployment will begin on Monday, July 14 at 11:00 AM CDT and is expected to conclude by 1:00 PM CDT.

SIT deployment will begin on Wednesday, July 16 at 4:00 PM CDT and is expected to conclude by 6:00 PM CDT.

During this deployment window, you may experience intermittent connectivity issues. If so, please wait 5-10 minutes and then try again.

We continue our commitment to improving Order Management with new enhancements, performance improvements, and issue resolutions that provide a better experience for our users. This release includes platform enhancements and issue resolutions to streamline operations and enhance usability.

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Platform Enhancements

• Receive Offset in Signing Request from Encompass via EPC and Send to Provider: This enhancement will calculate time zone offset using offset received from Encompass and Daylight Savings and send to Provider. This change will also ensure Primary borrower is used as signer when borrower information is not received in signing request.

• Add Decline Link to New Order Invitation and Email: This enhancement will allow provider users to decline an order request without creating an account. Order decline link will be available in invitation email.

• Add Borrower Name to Login Selection Page: This change will add the borrower's last name to the login screen for non-managed users if user email is associated to multiple provider user accounts.

• Disable All Functionality Except Notes on the Order Detail Page until the Provider Accepts the Order: This enhancement will prevent the Provider from making any changes to the requested order until order has been accepted.

• Update Provider Search Auto Search using Name and City Only and Include Non-Managed Providers: This update will reduce the initial search criteria when Auto Search is enabled to City and Company name only. Additionally, the results will now include the non-managed provider accounts that were previously created.

• Save SigningTimeZone Data When Received by the Provider in the SigningUpdate XML: Currently we are saving SigningTimeZone data in OM but not sending it to integrated Lenders. With this enhancement, OM will send this information to integrated Lenders in the SigningUpdate XML.

Issue Resolutions

• Subject Line Displaying Incorrectly on Submitted Notes: We resolved an issue when a User created an order note, the correct subject line text did not appear when the note was submitted.

Please do not hesitate to contact your Client Success Manager with any questions. You can also reach out to CoreLogic Support at ordersupport@closing.com or 866-256-7464.

Order Management Support Weekdays: 6 a.m. – 5 p.m. PST 866-256-7464 ordersupport@closing.com