Disaster Recovery Exercise – SmartFees and Order Management

Overview

We want to inform you that certain Cotality services will undergo scheduled disaster recovery testing on Saturday, November 8, 2025, from 8:00 PM PST to 2:00 AM PST on Sunday, November 9. This exercise simulates a transition to our backup site and is part of our commitment to maintaining operational resilience and compliance with our disaster recovery protocols.

What to Expect

During this standard test, we will validate our ability to shift applications to a backup site and restore them to normal operations. As a result, you may experience intermittent service disruptions or latency across several applications.

Impacted services include:

• SmartFees

• Order Management (FKA Closing Corp OM, CCOM)

Will the Applications Change?

No changes will be made to the applications themselves.

Will There Be Downtime?

Yes, intermittent downtime is expected during the testing window. All services will return to normal once testing concludes.

Action Required?

Hold all traffic during the maintenance window. Orders and status updates will not be queued for processing after the event.

Support

Please do not hesitate to contact your Client Success Manager with any questions. You can also reach out to your Cotality Support Team.

Order Management Support Weekdays: 6:00 am – 5:00 pm PST 866-256-7464 OrderSupport@closing.com

SmartFees Support Weekdays: 6:00 am – 5:00 pm PST 866-256-7464 Support@closing.com