Order Management Hotfix Release Notes

Important Notice: Upcoming Transaction Fee & Billing Updates

On January 28, 2026, Cotality distributed a formal notification outlining upcoming provider-paid transaction fee increases and aligned billing triggers that will take effect on April 1, 2026.

If you are a provider who should have received this information but did not, please contact our Customer Experience team. They can provide the notice and add you to our reminder list. We also encourage you to share this announcement with the appropriate teams within your organization to ensure everyone is informed ahead of these changes.

Introduction – Hotfix

Order Management has scheduled a hotfix deployment for March 10, 2026. Below are the details of what's included in this release:

• Appraisal Document Delivery Fix (18441): We have updated how the system handles Appraisal XML and PDF files to ensure reliable appraisal delivery while preventing duplicates. This fix introduces the logic necessary to support both automated and manual client workflows by ensuring we accept either a specific document ID or a manual status update to validate and deliver documents correctly.

Deployment Schedule:

• Production deployment will begin at 5:30 PM CDT and is expected to conclude by 6:30 PM CDT

During this deployment window, you may experience intermittent connectivity issues. If so, please wait 5-10 minutes and then try again.

Contact Information:

• Email: ordersupport@closing.com

• Phone: 866-256-7464