Order Management Production Hotfix Release – October 27, 2025

An Order Management Hotfix Production release is scheduled for Monday October 27, 2025.

• SIT deployment will begin at 4:00 PM CDT and is expected to conclude by 6:00 PM CDT.

• Production deployment will begin at 10:00 PM CDT and is expected to conclude by 3:00 AM CDT.

During this deployment window, you may experience intermittent connectivity issues. If so, please wait 5-10 minutes and then try again.

Below are the details of what's included in this release.

• After Adding the Status through Status Plus Icon Status Not Adding without Hard Refresh (16969): We addressed an issue where the Add Status popup was not closing after a Provider added a new status, requiring the screen to be manually refreshed. This caused confusion because it appeared as if the status had not been accepted by Order Management – when in fact, it had. With this fix, the popup now closes automatically upon status submission, improving clarity and reducing unnecessary steps for Providers.

• Time stamp is not Updated before Order Accept and New Agent User Request (16971): With this fix, we addressed an issue where the Date and Time reflected in the Agents popup was erroneously set to a generic date when a New Agent User was added. The Date/Time will now accurately reflect the actual date and time of the New User request.

Your patience and understanding are greatly appreciated as we continue partnering to improve the platform. Don't forget to SUBSCRIBE to receive notifications when new release notes are posted.

Please do not hesitate to contact your Client Success Manager with any questions. You can also reach out to the Cotality CX Team at ordersupport@closing.com or 866-256-7464.